ClubWPT Customer Support

Support

 

General Support For Everyone



ClubWPT is committed to providing excellent customer service and support. For frequently asked questions such as cancellation, please see our FAQ. If you can't find what you're looking for, e-mail us using the information below. We're happy to help you!



If you're having trouble signing up, logging in, or have any other questions in general regarding your account, e-mail us at members@theclubservices.com


Be sure to provide us with the following:


• First and last name on the account
• The complete address on the account
• The username (ClubWPT nickname) on the account
• The e-mail address on the account (if you cannot remember the e-mail address or username, please tell us)
• A short description of your inquiry


E-mails are generally answered within 24 hours.

 

Premium Support for VIP Members

  VIP



In addition to e-mail support, VIP members can enjoy Live Chat in real-time with customer support for a more immediate, high-priority response.


When connecting to Live Chat, be sure to provide us with the following:


• The username (ClubWPT nickname) on the account
• The e-mail address on the account (if you cannot remember the e-mail address or username, please tell us)


Live Chat is available 7 days a week from 1:00 PM – 5:00 AM EST.